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Terms of use

Last updated: 03-11-2025

At the house of Café Castelo Inc, Protecting your personal information is a priority. We are committed to handling all the data you entrust to us with rigor, transparency, and respect, in accordance with Quebec and Canadian laws regarding the protection of personal information.

The following Terms of Use govern and apply to your use of or reliance on the Site maintained by Café Castelo.

By accessing or browsing this website, you acknowledge that you have read and understood these Terms of Use and agree to be bound by them. Please note that we may modify these Terms of Use at any time without prior notice. Your continued use of the website will be considered your acceptance of the modified Terms of Use. If you do not agree to or disagree with our Terms of Use, please cease all activity on our website.

In addition, Café Castelo reserves the right, at its sole discretion, to terminate the Terms of Use or your right to browse and use the Website, at any time, without cause and without notice.

BY CREATING AN ACCOUNT, MAKING A PURCHASE OR SUBSCRIBING TO OUR NEWSLETTER, YOU CONSENT TO THE COLLECTION AND USE OF YOUR PERSONAL INFORMATION AS DESCRIBED IN THIS POLICY.

You may withdraw your consent at any time, subject to applicable legal or contractual obligations, by contacting us by email at info@cafecastelo.com

Collection of personal information

We only collect the information necessary to manage your order, improve your customer experience, and communicate with you.

The information we may collect includes:

  • Your full name and contact details (address, phone number, email)
  • Your billing and delivery information
  • Your product or subscription preferences
  • Browsing information on our site (cookies, pages viewed, visit duration, etc.)
  • Communications exchanged with our customer service

No complete banking information is stored on our servers.

Your information is used solely for the following purposes:

  • Processing and delivering your orders
  • Manage your customer account and subscriptions
  • Offering personalized customer service
  • To send you, if you consent, offers, newsletters or promotions
  • Improving our products, services and website

The information is never used for purposes other than those described here without your explicit consent.

We do not share any personal information with third parties, except:

  • TO SERVICE PROVIDERS WHO ASSIST US IN PROCESSING, DELIVERING OR MANAGING ORDERS, AND ONLY TO THE EXTENT NECESSARY FOR THE PERFORMANCE OF THEIR FUNCTIONS.

These service providers are contractually obligated to protect the confidentiality of your data and to use it exclusively for the purposes of their mandate. However, certain third-party service providers, such as payment gateways and other payment processors, have their own privacy policies regarding the information we are required to provide to them in connection with your acquisition-related transactions.

We do not sell, exchange, or rent. no personal information to anyone.

Age of consent

BY USING THIS WEBSITE, YOU DECLARE THAT YOU ARE AT LEAST THE AGE OF MAJORITY IN YOUR PROVINCE OR TERRITORY OF RESIDENCE.
We do not intentionally collect information from minors. If a parent or guardian learns that a minor has provided information, they can contact us so that we can delete it.

Copyright

Café Castelo and the person recognized as the content provider exclusively hold the copyright to this website and all other related intellectual property. All content is protected by applicable laws in the province of Quebec and Canadian copyright laws.

All content on this Site: text, code, design, graphics, documents, icons, buttons, scripts, photos, videos, and all other content are the property of Café Castelo. Elements appearing on this site may not be copied, reproduced, published, adapted, modified, or downloaded without our written permission.

All rights reserved.

Hyperlinks and "cookies"

Our site uses cookies and similar technologies in order to :

  • Make navigation easier and improve your user experience

  • Analyze website performance and traffic

  • Personalize the offers and content presented

Links to this site without the express written permission of Café Castelo are strictly prohibited. For permission to link to our site, please contact Café Castelo Inc. directly for written approval. We may revoke any permission granted at any time due to harm or damage to our image, credibility, business activities, integrity, privacy, copyright, trademark, or any other right protected by the moral and legal standards of Canadian society. Mirror writing, retrieval, columnar copying, and L'Data mining of this site or any part of its content is strictly prohibited.all hyperlinks contained on our site Links that cause you to leave this website and the websites they lead to are not under our control.

Our newsletter subscription system only collects the personal information you provide through the website. You are solely responsible for the information you provide, and it is used to send you emails, exclusive promotions, offers, or other information deemed relevant.

You can disable cookies at any time in your browser settings. No sensitive information is collected through this method.

Payment

We use the Shopify platform. On our online store, we accept the following payment methods: PayPal, Visa, MasterCard, and Shop Pay. Your bank details are not stored on our server; they are managed by our payment provider.

When you make a purchase on the site, you agree to provide a valid payment method. By providing us with a payment method, you represent that you have permission to use that payment method. When paying in our online store, you authorize us and the payment service we use to charge the total amount to the payment method you designate for the transaction.

We reserve the right to cancel any transaction if we believe the transaction violates these terms and conditions or if we believe that doing so can prevent financial loss.

Disclaimer

Café Castelo makes no guarantees regarding the reliability or accuracy of the Content on the Site. The Site is presented " As is » Café Castelo assumes no responsibility for Content deemed incomplete, misleading or for any errors present on the Site. Under no circumstances shall Café Castelo, its directors, administrators, agents, partners or employees be liable for any injury or damage resulting directly or indirectly from the use or performance of the Website or the Content, even if they knew or should have known of the likelihood of such injury or damage. Under no circumstances should the Content on the Website be interpreted as legal advice. Café Castelo, its directors, officers, agents, partners or employees cannot be held responsible for the acts, omissions or conduct (the " Acts ") of any third-party user of the Website and of any advertiser or sponsor of the Website (the " Third party " and any injury, damage or loss arising in any way from the Acts of Third Parties or from the use of or inability to use the content or services of a site or offered by a Third Party.

We do not guarantee that the quality of any product, service, information, or other material purchased will meet your expectations. We are not liable for any damage to your property caused by improper handling, provided the item is not defective. If the product is not compatible with your machine, the product in question is not considered a defective item.

Compensation

You agree to indemnify, defend, and hold harmless Café Castelo, its directors, employees, and partners from and against any and all claims, disputes, suits, liabilities, or expenses of any kind whatsoever, including legal fees and disbursements, that may arise from any direct or indirect breach or misuse of the site, the Terms of Use, or any other relevant provisions. navigation or use of the content.  By browsing and using our website, you agree to cooperate promptly with Café Castelo. You must assist and cooperate with the indemnified parties of Café Castelo to the fullest extent reasonably possible. The indemnified parties of Café Castelo will have the right to participate, with counsel of their choice, in any defense against a claim that you are required to defend or for which you are required to indemnify the indemnified parties of Café Castelo. (the "Indemnified Claim"). You may not settle an Indemnified Claim without the prior written permission of the affected Indemnified Parties of Café Castelo.

Your rights and your choices

You have rights regarding your personal information, including the right to access it or request its correction. However, these rights may be restricted if exercising them conflicts with certain legal obligations with which we must comply.

If you have consented to the collection or use of your personal information, you may withdraw your consent, in whole or in part, at any time.To do so, you can use the unsubscribe link included in our promotional communications or write to us directly at info@cafecastelo.com. Upon receipt of your request, we will cease using your information for the purposes covered by this consent, unless another legal basis justifies its processing.

Withdrawing your consent to receive our marketing communications will not affect the management of your information necessary for the provision of our services (e.g. order processing, invoicing, delivery).

We prioritize direct and transparent dialogue: if you have a concern or complaint, we encourage you to contact us first. However, you always retain the right to file a complaint with the appropriate provincial or federal data protection authority.

If you reside in Quebec, you can also exercise certain additional rights, such as:

  • Request that the dissemination of your personal information be stopped;
  • Request the deindexing or reindexing of a hyperlink associated with your name;
  • Obtain a copy of your computerized information in a commonly used technological format, or authorize its transfer to an organization legally authorized to receive it.

We are committed to responding to all access requests within a reasonable timeframe, generally within 30 days of receiving the necessary information. If additional time is required or if full access cannot be granted, we will inform you in writing, specifying the reasons.

In some cases, the law may prevent us from disclosing certain information. Where possible, we will remove the affected items and grant you access to the remaining information. If we must deny access, we will provide a clear explanation.

In exceptional situations, for example if a request is manifestly excessive or unjustified, reasonable administrative fees Additional fees may apply, particularly for extra copies. These fees, if applicable, will be communicated to you before your request is processed.

Questions and contact information

For any questions, requests or comments regarding the management of your personal information, you can contact the data protection officer at the following address:
info@cafecastelo.com