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Privacy Policy

Last updated: 03-11-2025

At the house of Café Castelo, Our customers' trust is essential. We are committed to protecting the personal information you entrust to us, using it responsibly, and complying with applicable data protection laws, including the Act respecting the protection of personal information in the private sector (Quebec) and the Canadian Personal Information Protection and Electronic Documents Act (PIPEDA).

By using our website, you agree to this Privacy Policy.

Information we collect

We only collect the information necessary to process your orders, provide personalized service, and improve your customer experience. This information may include:

  • Your name, surname and contact details (address, telephone, email);
  • Your billing and delivery information;
  • Your purchase history and preferences;
  • Your communications with our customer service;
  • Browsing data collected by cookies to analyze traffic and improve our services.

We do not knowingly collect information from minors.

Use of information

The information collected is used exclusively for:

  • Processing, preparing and shipping your orders;
  • Manage your customer account and subscriptions;
  • To communicate with you regarding your purchases, deliveries or questions;
  • To inform you, if you consent, of our new products, promotions or events;
  • Improve the quality of our products, services and website.

No information is used for any other purpose without your permission.

Consent

By placing an order, creating a customer account, or subscribing to our communications, you consent to the collection and use of your personal information as described in this policy.

You can withdraw your consent at any time, subject to our legal obligations, by writing to us at info@cafecastelo.com.
Withdrawing your consent to receive promotional communications does not affect the management of information necessary for the delivery of our products or the invoicing of your purchases.

Information sharing

We do not sell or rent your personal information.
However, some data may be transmitted to service providers who help us to:

  • Prepare and ship orders;
  • Process payments;
  • Hosting our website;
  • Perform performance analyses.

These service providers have access to the information only within the scope of their duties and are contractually obligated to protect its confidentiality.

Cookies and tracking tools

We use cookies and similar technologies to:

  • Simplify your browsing;
  • Measure site performance;
  • To offer more relevant content;
  • Remember your preferences for future visits.

You can disable cookies in your browser settings.
No sensitive information is collected through this method.

Safety and conservation

We implement physical, electronic, and administrative measures to protect your information against loss, theft, unauthorized access, or disclosure.
Information is retained only for as long as necessary to fulfill the purposes for which it was collected, or as required by law.
When this data is no longer required, it is securely deleted or anonymized.

Your rights and your choices

You can at any time:

  • Request access to your personal information or its rectification;
  • Withdraw your consent to their use (subject to legal obligations);
  • Request the deletion or limitation of the use of certain data;
  • File a complaint with the appropriate provincial or federal authority if you believe your rights are not being respected.

If you live in Quebec, you can also:

  • Request that the dissemination of your personal information cease;
  • Request the deindexing or reindexing of a link associated with your name;
  • Obtain your computerized information in a common technological format or authorize its transfer to a legally authorized third party.

We commit to processing any request for access or rectification within a maximum period of 30 days.
Reasonable fees may apply in the case of repeated, excessive or unjustified requests.

Customer responsibility

The customer is responsible for the accuracy of the information provided and the confidentiality of their password.
This responsibility does not negate its rights of access, rectification or deletion of information held by Café Castelo.

Age of consent

By using our site, you declare that you are of legal age in your province of residence.
We do not knowingly collect information from minors.
If a parent or guardian believes that a minor has disclosed personal information, they can contact us to request its deletion.

Policy changes

We may update this policy from time to time to reflect changes in our practices or to remain compliant with the law.
The date of the last update will always be displayed at the top of the page.
We encourage you to check it regularly.

Questions and contact

For any questions, requests or complaints regarding the management of your personal information, please contact:

Person responsible for the protection of personal information
Café Castelo
1330 J.-A. Bombardier Street
Lévis (Quebec) G7A 2P4
E-mail : info@cafecastelo.com