Ordering coffee online from Café Castelo is quick and easy. You can do it right now directly on our website, which is an online store. Here are the steps to follow:

1️⃣ Navigate our menu : All our products are listed in the "Our Products" section.

2️⃣ Add to cart : Select the products you want and add them to your cart.

3️⃣ Finalize your order : Once you have finished making your selections, click on the shopping cart in the top right corner of the screen. Enter your delivery address and choose your payment method (credit or PayPal) to finalize your order.

For those unfamiliar with online ordering, you can place your order by email at info@cafecastelo.com. Specify precisely what you want (quantity, grind if applicable, types) and we will send you an electronic invoice.

You must notify us immediately at info@cafecastelo.com so that we can make the necessary changes. If the order has already been shipped, unfortunately you are responsible for providing us with the correct information and for checking your order before and after purchase in the order confirmation email.

We work with Deliveroo, a Quebec-based delivery company, because we prioritize local partners. We also offer Canada Post For customers who wish to receive their parcel in a post office box, you always have the choice between these two carriers when finalizing your order.

For the processing and shipping of your order, please allow 1 to 2 business days. Once the package is taken into the carrier's care, delivery takes place. only on working days and usually takes 1 to 3 days, depending on your location.

If you have any questions about your package, please don't hesitate to contact us. We'll be happy to locate your shipment and provide you with all the necessary information.

Yes, it's possible to schedule your coffee delivery according to the quantity and frequency you want. You'll never have the unpleasant surprise of running out of coffee again.

During your next purchase, please select all the products you want and click on subscription instead of immediate purchase.

If you need help, we have a customer service team that will be happy to assist you. Write to us at info@cafecastelo.com

No refunds are possible except in the case of an error on our part. We do not accept returns without email confirmation that we have accepted your request.

We can only accept products that have not been opened.

If the return is due to a customer error, the return shipping costs are the customer's responsibility. However, for any error on our part, we will cover all costs.

It is important to note that you are entirely responsible for providing the correct information, both for the grind and your delivery address. Please contact us by email.

We know it can be difficult to choose from our wide selection of coffees, which is why we created the Quiz - Castelo Guide. This interactive quiz offers personalized suggestions based on your answers, helping you find the perfect coffee to match your tastes and preferences.

Furthermore, as customer service is paramount to us, our baristas are also available to answer your emails and offer personalized advice. Feel free to contact them at info@cafecastelo.com if you need assistance in choosing your ideal coffee.

The best way to store coffee is at room temperature. Large temperature changes are not recommended as they affect the essential oils in coffee that give it all the flavor, so avoid the refrigerator or putting your bag on a windowsill.

You can keep your coffee in the bag, but make sure it's tightly sealed, as contact with air will cause it to lose its freshness. You can also store it in an airtight container made of stone, glass, or porcelain. Avoid aluminum or metal containers, as coffee can quickly absorb these materials, and you'll end up tasting it in your cup.

At Café Castelo, we've chosen a roasting method that blends tradition with modern technology: artisanal infrared roasting. This approach allows us to precisely control temperatures, which is essential for fully developing the coffee's flavors and aromas. As explained in our article on the art of roasting, this technology heats the bean evenly, from the inside out, resulting in more precise roasting and enhanced aromatic development.

Our goal is to always combine artisanal know-how and technology in order to offer grains of the highest quality.

We offer a diverse selection to suit all tastes: coffees light to dark, of the grains of origin, of the fine wines, of the exclusive blends, as well as the decaffeinated coffee.

To learn more about our expertise and our approach to working with coffee, check out our full article on the Castelo Blog.

Yes, it's always possible to sample a variety of coffees before buying them. We offer this opportunity in our physical stores as well as at our factory. This allows you to discover our different flavors and appreciate the quality of our coffees before making your choice.

Our team is here to advise and guide you in your selection, so you can find the perfect coffee to suit your preferences. Enjoy this immersive experience as you explore our range of freshly roasted coffees and leave with the one that will delight your taste buds.

Yes, we offer a full range of caffeine-free products, available in bulk and in capsules. All our decaffeinated coffees are water-processed using the Swiss method, guaranteeing superior quality and an optimal tasting experience.

Our decaffeinated coffees are highly sought after because we challenge you to taste or taste the difference in crema. Decaffeinated coffees are in no way less high-quality or less flavorful. We are committed to offering rich, flavorful coffees, whether they contain caffeine or not.

Discover our points of sale in the section Our points of sale directly in the menu.

If you don't see a store near you, write to our team so we can work to offer you a point of sale in your area.

In the meantime, you have the online store. : https://cafecastelo.com/

All orders are processed within 24-48 business hours directly from the factory to ensure optimal freshness until they reach your door. Free express shipping is offered across Canada on all orders of $65.00 or more.

You can find our addresses and opening hours on the page CONTACT & HOURLY from our website.

Café Castelo Cartier : 807 Cartier Avenue, Quebec City, Monday to Friday from 7:00 a.m. to 6:00 p.m. and Saturday & Sunday from 9:00am to 5:00pm.

Cafe Castelo Maguire : 1298 Maguire Ave., Quebec, Monday to Friday from 7:00 a.m. to 6:00 p.m. and Saturday and Sunday from 9:00 a.m. to 5:00 p.m.

Castelo Factory - Sales Counter : 1330 Rue JA Bombardier, Lévis, G7A 2P4, Monday to Friday from 9:00 a.m. to 4:00 p.m.

For the addresses of our points of sale, please consult the page OUR POINTS OF SALE. Regarding the opening hours of each partner, we invite you to check their website or contact them directly.

Yes, it is possible to benefit from certain discounts by buying directly from the Saint-Nicolas factory. All the products on the website are available at the factory since everything is shipped directly from there. Our sales counter is open Monday to Friday from 9:00 a.m. to 4:00 p.m. and Saturday from 10:00 a.m. to 2:00 p.m.

The address: 1330 Rue JA Bombardier, Saint-Nicolas, QC, G7A 2P4

We offer a wide range of products tailored to the needs of hotels, offices, specialty shops and grocery stores. Our offer includes whole bean coffee, ground coffee, Nespresso and Keurig compatible capsules, reusable capsules, as well as our Universal Grind.

For any information request or to discuss your needs, please write to us at info@cafecastelo.com. A member of our team will be happy to assist you.

Whether it's to improve the coffee experience in your offices or to open a coffee shop, we can advise and guide you to find the solutions best suited to your establishment.

Yes, absolutely! At Café Castelo, we deliver anywhere in Canada, regardless of your location or the quantity of coffee you need. We treat every customer with the same care and attention, whether it's a small or large order. Our service is fully customizable to meet your specific needs, ensuring you always receive the best of our coffee, wherever you are.

Yes, we offer much more than just products. Since 1996, we have provided in-depth training and a variety of support materials to assist our partners free of charge. We believe your success is our success, and that's why we are committed to providing you with all the tools you need to excel with our products.

You can email us at info@cafecastelo.com

You can call us at:(418) 836-7111

You can come and visit us in person: 1330 Rue JA Bombardier, Saint-Nicolas, QC, G7A 2P4