You must notify us immediately at info@cafecastelo.com so that we can make the necessary changes. If the order has already been shipped, unfortunately you are responsible for providing us with the correct information and for checking your order before and after purchase in the order confirmation email.

We work with Deliver, a Quebec-based delivery company. Among the company's values, we strongly believe in supporting local businesses. We recently added Canada Post For those who wish to receive their package in a post office box, you always have the choice between the two companies when finalizing your order.

We process and ship orders within 24-48 hours. Delivery then takes 1 to 3 business days, depending on the distance. You can track your order at any time.

Deliver : Package tracking

Canada Post : Package tracking

If you have any questions about your package, we will be happy to locate it and provide you with all the necessary information.

Yes, it's possible to schedule your coffee delivery according to the quantity and frequency you want. You'll never have the unpleasant surprise of running out of coffee again.

During your next purchase, please select all the products you want and click on subscription instead of immediate purchase.

If you need help, we have a customer service team that will be happy to assist you. Write to us at info@cafecastelo.com

We have a Quiz - Castelo Guide which allows you to complete a questionnaire in less than 2 minutes and gives you recommendations based on your specifications.

What makes Café Castelo special is that our customer service is as good as our products. If you need recommendations or have any questions, write to us at info@cafecastelo.com. Our customer service department is staffed entirely by baristas because we believe there are no better experts to assist you. You'll receive the same level of service as if you were in one of our stores.