Ordering coffee online from Café Castelo is quick and easy. You can do it right now directly on our website, which is an online store. Here's how it works:

1. Browse our menu: All our products are listed in the "Our products" section.
2. Add to cart: Select the products you want and add them to your cart.
3. Finalize your order: Once you've made your selections, click on the shopping cart in the top right-hand corner of the screen. Enter your delivery address and choose your payment method (credit or PayPal) to finalize your order.

For those unfamiliar with online ordering, you can place your order by e-mail at info@cafecastelo.com. Specify exactly what you want (quantity, grind if applicable, types) and we'll send you an electronic invoice.

You must notify us immediately at info@cafecastelo.compourso that we can make the necessary changes. If the order has already been shipped, unfortunately you are responsible for providing us with the correct information and verifying your order before and after purchase in the order confirmation email. 

We work with Délivro, a Quebec based delivery company. In the company's values, we strongly believe in encouraging local businesses.

For shipments within Quebec City and Montreal, please allow an average of 24h-48h. For other regions, please allow at least 48 hours. Please note that delivery takes place on working days only, with a delay of 1 to 3 days.

We have selected the partners offering the fastest service. However, as is the case everywhere else, exceptions may result in additional delays. If you have any questions about your package, we'll be happy to track it down and provide you with all the information you need.

Yes, it is possible to schedule the delivery of your coffee based on the quantity you desire and the frequency you prefer. You will never have the unpleasant surprise of running out of coffee again.

The next time you make a purchase, please select all the products you want and click on " subscribe" instead of "buy now".

If you need help, we have a customer service department that will be happy to assist you. Write to us at info@cafecastelo.com

No refunds are possible, except in the case of an error on our part. We do not accept returns without email confirmation that we have accepted your request.

We can only accept unopened products.

If the return is due to an error on the part of the customer, the shipping costs will be borne by the customer. However, in the event of an error on our part, we assume all costs.

It is important to note that you are entirely responsible for providing the correct information, whether it be for the grind or for your shipping address. Please email us at info@cafecastelo.com if you have any questions or problems.

We know it can be difficult to choose from our wide selection of coffees, which is why we've created the Castelo Guide Quiz. This interactive quiz offers personalized suggestions based on your answers, helping you find the coffee that perfectly matches your tastes and preferences.

What's more, as customer service is paramount to us, our baristas are also available to answer your emails and offer personalized advice. Don't hesitate to contact them at info@cafecastelo.com if you need help choosing your ideal coffee.

The best way to store coffee is at room temperature. Big changes in temperature are not advisable, as they affect the essential oils in the coffee that give it all its flavor, so avoid the fridge or putting your bag on a windowsill.

You can keep your coffee in the bag, just make sure it is closed since contact with the air makes it lose its freshness. It is also possible to put it in an airtight stone, glass or porcelain jar. Avoid aluminum or metal jars as the coffee can quickly become impregnated with this type of material and you will taste it in your cup. 

At Café Castelo, we have chosen to adopt a roasting method that combines tradition and modern technology: artisanal infrared roasting. This approach enables us to precisely control temperatures, which is crucial for the optimal development of coffee flavours and aromas. Our aim is always to combine tradition and technology to offer the very best coffee beans. Find out more about our expertise in the Castelo Blog section.

Yes, it's always possible to taste a variety of coffee before you buy it. We offer this opportunity in our physical stores as well as at our factory. This allows you to discover our different flavors and appreciate the quality of our coffees before making your choice.

Our teams are here to advise and guide you in your selection, so you can find the coffee that perfectly matches your preferences. Take advantage of this immersive experience to explore our range of freshly roasted coffees and leave with the one that will delight your taste buds.

Yes, we offer a complete range of caffeine-free products, available in bulk and capsules. All our decaffeinated coffees are water-processed using the Swiss method, guaranteeing superior quality and an optimal tasting experience.

Our decaffeinated coffees are very popular, because we dare you to notice any difference in taste or crema. Decaffeinated coffees are in no way inferior in quality or taste. We are committed to offering coffees that are rich in flavor, whether they contain caffeine or not.

Discover our points of sale in the Our points of sale section directly in the menu.

If you don't see a store near you. Write to our team and we'll work with you to find an outlet in your area.

In the meantime, you can visit our online store: https: //cafecastelo.com/

 All orders are processed within 24-48 business hours, directly from the factory, for optimum freshness right to your door. For purchases of $65.00 or more, we offer free express delivery anywhere in Canada. 

You can find our address and opening hours on the page CONTACT & OPENING HOURS page of our website.

Café Castelo Cartier: 807 AV. Cartier, Quebec, Monday to Friday 7:00 am to 6:00 pm and Saturday & Sunday 9:00 am to 5:00 pm.

Café Castelo Maguire: 1298 AV. Maguire, Quebec, Monday to Friday, 7:00 a.m. to 6:00 p.m. and Saturday and Sunday, 9:00 a.m. to 5:00 p.m.

Usine Castelo - Sales counter: 1330 Rue J. A. Bombardier, Lévis, G7A 2P4, Monday to Friday, 9:00 a.m. to 4:00 p.m.

For the addresses of our sales outlets, please consult the page OUR POINTS OF SALE. For each partner's opening hours, please visit their website or contact them directly.

Yes, it is possible to benefit from certain discounts by buying directly from the Saint-Nicolas production facility. All products on the site are present at the factory, since everything is shipped directly from there. Our sales counter is open Monday to Friday from 9:00 am to 4:00 pm.

Address: 1330 Rue J. A. Bombardier, Saint-Nicolas, QC, G7A 2P4

Yes, we offer gift cards for both our online store and our physical stores. It is important to note that these two systems are independent.

Virtual gift cards can only be used in our online store, while physical gift cards are reserved for our boutiques. Gift cards cannot be used at the factory.

We offer the widest range of products for hotels, offices, specialty shops and grocery stores. You have coffee beans, ground coffee, capsules compatible with Nepresso & Keurig, reusable capsules & processed coffee and Universal Grind. You'll find the Corpo section in the menu that separates the sectors.

Yes, we offer different programs that can be customized for each market. We have a lot of information available in the CORPO section of our website.

For more details or to discuss your specific requirements, please contact us at info@cafecastelo.com. A member of our team will be happy to answer your questions and help you find the solution that's right for you.

Yes, absolutely! At Café Castelo, we deliver anywhere in Canada, no matter where you are or how much coffee you need. We treat every customer with the same care and attention, whether your order is large or small. Our service is fully customizable to meet your specific needs, ensuring that you always receive the best of our coffee, wherever you are.