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Privacy Policy

 

Last update: 03-11-2025

At Café Castelo, we value our customers' trust. We are committed to protecting the personal information you entrust to us, to using it responsibly, and to complying with applicable data protection laws, including the Act respecting the protection of personal information in the private sector (Quebec) and the Personal Information Protection and Electronic Documents Act (PIPEDA).

By using our website, you agree to this Privacy Policy.

Information we collect

We collect only the information necessary to process your orders, provide personalized service and improve your customer experience. This information may include:

  • Your full name and contact details (address, telephone, e-mail) ;
  • Your billing and delivery information ;
  • Your purchase history and preferences ;
  • Your communications with our customer service ;
  • Navigation data collected by cookies to analyze traffic and improve our services.

We do not knowingly collect information from minors.

Use of information

The information collected is used exclusively for :

  • Process, prepare and dispatch your orders;
  • Manage your customer account and subscriptions ;
  • Contact you regarding your purchases, deliveries or questions;
  • To inform you, with your consent, of our new products, promotions or events;
  • Improve the quality of our products, services and website.

No information is used for any other purpose without your authorization.

Consent

By placing an order, creating a customer account or subscribing to our communications, you consent to the collection and use of your personal information as described in this policy.

You may withdraw your consent at any time, subject to our legal obligations, by writing to us at info@cafecastelo.com.
Withdrawal of your consent to receive promotional communications does not affect the management of information necessary for the delivery of our products or the invoicing of your purchases.

Sharing information

We do not sell or rent your personal information.
However, certain data may be transmitted to service providers who help us to :

  • Prepare and dispatch orders;
  • Processing payments ;
  • Hosting our website ;
  • Perform performance analyses.

These service providers have access to the information only in the course of their duties and are contractually bound to protect its confidentiality.

Cookies and tracking tools

We use cookies and similar technologies to :

  • Simplify your navigation ;
  • Measuring site performance ;
  • Offer more relevant content;
  • Remember your preferences for future visits.

You can disable cookies in your browser settings.
No sensitive information is collected in this way.

Safety and conservation

We implement physical, electronic and administrative measures to protect your information against loss, theft, unauthorized access or disclosure.
Information is retained only as long as necessary for the fulfillment of the purposes for which it was collected, or as required by law.
When such data is no longer required, it is securely deleted or made anonymous.

Your rights and choices

You may at any time :

  • Request access to or correction of your personal information ;
  • Withdraw your consent to their use (subject to legal obligations) ;
  • Request the deletion or restriction of the use of certain data;
  • File a complaint with the appropriate provincial or federal authority if you believe your rights are not being respected.

If you live in Quebec, you can also :

  • Request that we stop distributing your personal information ;
  • Demand the de-indexing or re-indexing of a link associated with your name ;
  • Obtain your computerized information in a current technological format or authorize its transfer to a legally authorized third party.

We undertake to process any request for access or rectification within a maximum of 30 days.
Reasonable charges may apply in the case of repeated, excessive or unjustified requests.

Customer responsibility

The customer is responsible for the accuracy of the information provided and for the confidentiality of the password.
This responsibility does not negate the customer's right to access, rectify or delete information held by Café Castelo.

Age of consent

By using our site, you represent that you are of legal age in your province of residence.
We do not voluntarily collect information from minors.
If a parent or guardian believes that a minor has provided personal information, he or she may contact us to request deletion.

Policy changes

We may update this policy from time to time to reflect changes in our practices or to comply with the law.
The date of the last update will always be posted at the top of the page.
We encourage you to review it regularly.

Questions and contact

For any questions, requests or complaints regarding the management of your personal information, please contact :

Privacy Officer
Café Castelo
1330, rue J.-A. Bombardier
Lévis (Québec) G7A 2P4
E-mail: info@cafecastelo.com