You must notify us immediately at info@cafecastelo.com so that we can make the necessary changes. If the order has already been shipped, unfortunately you are responsible for providing us with the correct information and verifying your order before and after purchase in the order confirmation e-mail. 

We work with Délivro, a Quebec-based delivery company. As part of the company's values, we strongly believe in supporting local businesses. We have recently added Canada Post for those who wish to receive their parcels in a P.O. Box. You always have a choice between the two companies when finalizing your order.

For shipments in Quebec City and Montreal, it takes an average of 24-48 hours. For the other regions, it is necessary to count 48h at least.

If you have any questions about your package, we will be happy to track it down and provide you with all the information you need.

Yes, it is possible to schedule the delivery of your coffee based on the quantity you desire and the frequency you prefer. You will never have the unpleasant surprise of running out of coffee again.

The next time you make a purchase, please select all the products you want and click on " subscribe" instead of "buy now".

If you need help, we have a customer service department that will be happy to assist you. Write to us at info@cafecastelo.com

We have a Quizz - Guide Castelo that allows you to complete a questionnaire in less than 2 minutes and gives you recommendations according to your specifications.

What makes Café Castelo so special is that our customer service is as good as our products. If you need recommendations or have any questions, write to us at info@cafecastelo.com. The customer service department is made up entirely of baristas, because we believe there's no better expert than them to help you. You'll be accompanied as if you were in one of our boutiques.